When should I book?
For maternity/newborn it is never too early! We limit the amount of newborn sessions to ensure the highest quality of product and service to you, so its recommended that your book your session as soon as you have decided to go ahead to avoid disappointment.
Where are you located?
Our home studio is located about 25k north of Brisbane in North Lakes/Mango hill. We are willing to travel for location shoots, however if we need to travel in excess of 40 min or you are planning a group session with complex shooting requirements, we will need to pass on additional costs. This will become apparent during our planning session so there won’t be any surprises.
What if my newborn has already arrived?
Send me an email! I will do my best to fit you in ASAP. I will still schedule babies in up to 4 weeks of age in order to attempt those newborn shots. However please be aware babies that are older are not as happy to be naked and curled up in those womb like poses. Thats not to say its impossible – I have had some very sleepy babies at 4 weeks – it is all up to the baby. For older babies we will focus on parent/siblings shots, wrapped shots and lots of eye contact. The session will always be completely baby led. If somethings isn’t working we will move on and try something else :).
How long will it take for my images to be ready to view? How will I view them?
Considerable time and talent is utilised post shoot to process your images, ensuring only the best images are selected, enhanced and presented for your consideration. Your gallery will be fully edited and ready for viewing 2-3 weeks after your session. Once your photos are ready I will email your details for your password protected online gallery. You can access this from any computer. You will have 4 days ( from the day your gallery is made available to you) to decide on your package. If you require longer than this, an additional fee of $20 will be incurred.
If I book multiple sessions do you offer a discount?
Yes I do :). Multiply sessions within a 6 month period will attract a minimum discount of 10%, and perhaps more, depending on the specifics. Other discounts are offered in occasional promotions so keep an eye on our FB page.
Why do you offer web-ready images? How are these different from the other digital images you offer?
You will receive your collection as high-resolution images AND web-ready images. High resolution images are print ready and can be printed in any size. Because these digital files are so large, I supply web-ready images for you to use on your FB, email, twitter, instagram, pinterest, etc. Web-ready files have been resized and sharpened specifically for internet use thereby making them quick to upload and also look better on social media. THESE WILL NOT PRINT WELL AT ALL. Please use your high resolution files for printing.
Can I share my password with family so they can also see the images from the session? When is payment due?
Absolutely – anyone you share the password with can view your gallery. The images, however, will be watermarked, web sized and unable to be copied, only viewed. Payment for your chosen collection is due within 48 hours of your ordering session. All sales are final. Once payment is received your collection will be sent out to your immediately. The session fee is due at time of booking to reserve your date.
I need to cancel my session – what can we do?
Life happens and things pop up from time to time and mess with our plans. We would appreciate a minimum of 48hours notice if you need to change or cancel your session so we can give the spot to someone else. Session fees are non-refundable but we can arrange a new session time. Maternity/newborn sessions are harder to postpone as time is of the essence in these sessions. Please contact Carrie to discuss your options.
I want to give a gift voucher as a baby shower/birthday present … Is this possible?
Of course – we can create one for any value to be used against our digital collections.
Once I have my disc, then what?
We highly recommend you make a backup immediately, and backup your backup :). In this day and age its easy to forget about prints. We live a large amount of our life in the digital world and we can forget about our photo albums and walls! I provide a printing guide recommending online printing labs. If, however, your completely daunted by the sheer array of products out there today, I can custom create your products for you. Just ask about this service.